FAQ

A1: API failed jobs occur when the AI engine experiences timeouts or produces inaccurate data. To ensure the accuracy of our returned JSON, we actively monitor for such behavior. If a job encounters issues, it gracefully fails, and the status is marked as FAILED.

A2: AI engines can sometimes exhibit whimsical behavior, resulting in timeouts or hallucinated data. Our system is designed to detect such anomalies and initiate a graceful failure to maintain data integrity.

A3: If your API job returns a status of FAILED, simply rerun the job. We understand that occasional failures may occur, and you won't be charged from your monthly word quota for these failed jobs. Feel free to retry without any impact on your usage limits.

A4: No, you won't be charged for failed API jobs. We do not deduct words from your monthly quota for jobs that encounter issues. You can rerun the job without any impact on your subscription.

A5: While we actively monitor and manage API performance, occasional failures may still occur. Ensure your inputs are valid, and if issues persist, don't hesitate to reach out to our support team for assistance.