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Frequently asked questions

How credits work?

Credits are the foundation of SharpAPI’s pricing system. Each subscription plan starts with 1 credit by default, offering a pre-paid quota of processed input and output words, API calls, and other features. These quotas are included in your monthly subscription and vary depending on the plan you choose. Higher-tier plans are optimized to provide greater value per credit, ensuring scalability as your business grows.

If your needs increase, you can easily add more credits to your plan at the same price, without changing your subscription. For even better value, you can switch to a higher-tier plan where each credit includes larger quotas. If your usage decreases, you can remove extra credits at any time, and the change will take effect in the next monthly subscription cycle. This flexibility ensures that you only pay for what you need, with the ability to adjust your plan as your requirements evolve.

Each credit is billed monthly, giving you predictable costs and clear usage limits. Whether you're starting small or managing high-volume API workloads, the credit system adapts to your needs, providing a hassle-free way to manage your API usage effectively.

What does each credit cover?

Each credit in SharpAPI’s pricing system provides a pre-paid quota for API usage, including:

1. Processed Words: The total input and output words handled by the API, with quotas varying by plan.

2. API Calls: Includes both AI-powered endpoints (like content generation) and utility endpoints (like data formatting).

3. Additional Features: Access to SDKs, libraries, analytics, and other plan-specific benefits.

Credits are billed monthly, and higher-tier plans include larger quotas per credit, offering better value and scalability. If your needs grow, you can add more credits or upgrade your plan, and if your usage decreases, you can remove extra credits for the next billing cycle.

Are there any additional fees beyond credit usage?

No, all costs are deducted from your credits unless explicitly specified for custom configurations or add-ons.

Can I upgrade or downgrade my plan at any time?

Yes, plans can be upgraded or downgraded based on your changing needs. Changes will take effect at the start of your next billing cycle.

What happens if I run out of credits?

If you exceed your credits, additional usage will be paused until more credits are purchased. You can purchase credits on-demand or upgrade your plan to avoid interruptions. It's advisable to monitor your usage via the Dashboard or our Quota API, and ensure you have enough credits for your needs.

How can I track my credit usage?

You can track your credit usage through your SharpAPI account Dashboard. It provides detailed reports on how credits are being used, allowing you to manage your subscription efficiently. Additionally, you can use the special Quota API endpoint to monitor your credit usage quota.

What are "processed words"?

Processed words refer to the total number of words handled by the API in a single job, including input and output words. For example, if you send 100 words for paraphrasing and the output is 120 words, the total processed word count is 220.

What is the difference between AI Job Floor Price and Utility Endpoint Price?

AI Job Floor Price: The minimum cost for jobs processed by AI-powered endpoints, depending on complexity.

Utility Endpoint Price: A lower cost for jobs processed by non-AI utility endpoints, designed for simple operations like data retrieval or formatting.

Do you offer custom plans for high-volume users or enterprises?

Yes, we provide custom plans tailored to your specific needs, including advanced analytics, custom endpoints, and dedicated account managers. Contact us for a consultation.

Will I be charged for failed API jobs?

No, you won't be charged for failed API jobs. We do not deduct words from your monthly quota for jobs that encounter issues. You can rerun the job without any impact on your subscription.

What are API failed jobs?

API failed jobs occur when the AI engine experiences timeouts, network issues or produces inaccurate data. To ensure the accuracy of our returned JSON, we actively monitor for such behaviour. If a job encounters issues, it gracefully fails, and the status is marked as FAILED.

If your API job returns a status of FAILED, simply rerun the job. We understand that occasional failures may occur, and you won't be charged from your monthly word quota for these failed jobs. Feel free to retry without any impact on your usage limits.

What causes an API job to fail and what should I do?

AI engines can sometimes exhibit whimsical behaviour, resulting in timeouts or hallucinated data. Our system is designed to detect such anomalies and initiate a graceful failure to maintain data integrity. If your job fails, you can simply rerun it. Ensure your inputs are valid, and if issues persist, contact SharpAPI support for assistance.

What is included in the Enterprise plan?

The Enterprise plan offers unlimited support, custom endpoint configurations, SLAs, and direct access to advanced analytics and data sources.